The Polaris convention will be taking place from 13 - 15 October 2023 at the exhibition center Hamburg Messe und Congress.

• Friday (13.10.): 12:00 - 20:00
• Saturday (14.10.): 10:00 - 20:00
• Sunday (15.10.): 10:00 - 18:00

Entry is free for children under 8 years old as long as they are accompanied by an adult.

• There is no minimum age if the child is accompanied by an adult.
• Children above 16 can enter without their parents. If a child under 16 has a written note by their parents allowing them to go on their own, that is also fine!

A visitor registration (noting the number of children and their names) is required when purchasing the Bring-your-kids ticket. The ticket is valid only on Sunday and grants entry to one adult with up to six children under 18.

Please note that there may be areas with games that are not meant for younger audiences. The adult ticket holder has to make sure that those areas are only visited by those who have reached the required age.

The Hamburg convention center is located in the center of the city, conveniently reachable via public transport. Here can be found here.

The day ticket costs € 34, the 3 day ticket costs € 65. The "Bring your kids" ticket is only valid on Sunday (15.10.) and allows entry for one adult and up to six children under 18 (€ 55).

Nein, ein Tages- oder Drei-Tageticket enthält kein gültiges Ticket für den Nahverkehr in Hamburg. Allerdings kann der Rabattcode Polaris23hvv für 2 € Rabatt beim Ticketkauf genutzt werden.

Yes, there will be tickets available at the event.

Freitag: 10:00 – 19:00
Sonntag: 08:30 – 17:00

Da der Samstag bereits ausverkauft ist, werden wir am Samstag keine Tageskasse haben!

Bitte beachtet, dass wir die Gültigkeit von Tickets, die nicht in unserem offiziellen Shop gekauft wurden, nicht garantieren können. Wir raten grundsätzlich davon ab, Tickets zu erhöhten Preisen bei Fremdanbietern zu kaufen. Stattdessen empfehlen wir den Besuch am Freitag oder Sonntag, denn für beide Tage sind weiterhin Tickets erhältlich und ein tolles Programm erwartet euch.

Ja, es gibt Schließfächer im Foyer (Eingang Mitte) gegenüber den Fahrstühlen. Für die Benutzung wird eine 1€-Münze benötigt! Die Dimensionen sind wie folgt: 

27 x 50cm (BxH) bzw. 56 x 50cm (BxH)

Größere Koffer und Taschen können an der Garderobe abgegeben werden.

The question "Where is Adventure Land" is our code question to ask when you need to withdraw from a situation. Simply approach one of our staff members with the question and they will escort you away to figure out a way to best support you.

Approach one of the following people: security staff or any Polaris team members.

Yes, we will publish a registration form soon.

The hybrid mobile game will be connecting content from the physical convention with the digital realm, allowing visitors to collect items, participate in give-aways and make new friends.

Die meisten wichtigen Informationen können den Besonderen Teilnahmebedingungen entnommen werden. Einen traffic guide gibt es hier. 

No, all publicly shown and sold content and products must be appropriate for minors.

You can find more information about our Cosplay guidelines here..

Bis zum 31. August war die Anmeldung möglich. 

Bis zum 1. Oktober kann sich angemeldet werden. Mehr Informationen zu den Bedingungen und Gewinnen finden sich here..

Please note that we will have bag controls for everyone who is entering the convention center. This is to ensure that no dangerous items can be brought in.

Naturally, dangerous items are not allowed to be brought into the convention center. Our team will randomly check bigger bags in the entrance area. All bags that are bigger than standard backpacks have to be stored in the coin lockers or left at the wardrobe.

Absolutely. If you have a "B" or "H" on your document, your helper will receive free entry and be able to get the ticket on-site. We require the necessary documentation to be able to hand out the ticket.

Absolutely! Here is where you will find a map of the convention center and the surrounding area to be able to navigate it more easily. 

Regular dogs are not permitted in the convention center. However, this does not apply to service and police dogs.