Polaris 2024 will take place from 11 until 13 October in the B1-B4 halls of the Hamburg convention center.

The opening times for 2024 have not been decided, yet. Please check again at a later date.

Sunday is a great family day as we offer our "Bring your kids" ticket.

• There is no minimum age if the child is accompanied by an adult.
• Children above 16 can enter without their parents. If a child under 16 has a written note by their parents allowing them to go on their own, that is also fine!

A visitor registration (noting the number of children and their names) is required when purchasing the Bring-your-kids ticket. The ticket is valid only on Sunday and grants entry to one adult with up to six children under 18.

Please note that there may be areas with games that are not meant for younger audiences. The adult ticket holder has to make sure that those areas are only visited by those who have reached the required age.

A disclaimer for families coming on Saturday:

Since we are expecting Saturday to be the busiest day, please consider bringing your younger kids on Sunday, instead. It may be a nice alternative with slightly less people!

The Hamburg convention center is located in the center of the city, conveniently reachable via public transport. Here can be found here.

No, none of the Polaris tickets include free public transportation. Polaris-Ticketkauf im Shop der Hamburg Messe genutzt werden. Der Rabattcode ist nicht für den HVV-Ticketkauf gültig.

If tickets are not sold out before the event, there will be tickets for sale on-site. However, we will announce when we're close to being sold out for any of the days.

Please note that we cannot verify the authenticity of tickets bought from third parties. We therefore advise our customers to buy tickets directly from the official convention shop (Hamburg Messe und Congress).

Yes! They are located in the lobby (Central Entrace "Eingang Mitte") across from the elevators. You will need a 1 € coin to use them! 

27 x 50cm (WxH) or 56 x 50cm (WxH)

Bigger suitcases and bags can be kept in the cloakroom.

Yes, one is located in the lobby.

The question "Where is Adventure Land" is our code question to ask when you need to withdraw from a situation. Simply approach one of our staff members with the question and they will escort you away to figure out a way to best support you.

Approach one of the following people: security staff or any Polaris team members.

Yes, a press registration form will be published closer to the convention.

The hybrid mobile game will be connecting content from the physical convention with the digital realm, allowing visitors to collect items, participate in give-aways and make new friends.

Die meisten wichtigen Informationen können den Besonderen Teilnahmebedingungen entnommen werden. Einen traffic guide gibt es hier. 

No, all publicly shown and sold content and products must be appropriate for minors.

You can find more information about our Cosplay guidelines here..

Registration for 2023 was possible until 31 August. We'll update you on 2024's deadlines when we have them. 

Artists could submit their artwork until 1 October 2023. We'll let you know about the deadlines for 2024 when we have them. here..

Please note that we will have bag controls for everyone who is entering the convention center. This is to ensure that no dangerous items can be brought in.

Yes, you can. You do not need an additional permission. However, please be mindful of your surroundings while streaming so that nobody feels disturbed.

If you encounter any issues while purchasing a ticket (e.g. your ticket not being sent to your email address), please reach out to ticket@hamburg-messe.de!

Naturally, dangerous items are not allowed to be brought into the convention center. Our team will randomly check bigger bags in the entrance area. All bags that are bigger than standard backpacks have to be stored in the coin lockers or left at the wardrobe.

Absolutely. If you have a "B" or "H" on your document, your helper will receive free entry and be able to get the ticket on-site. We require the necessary documentation to be able to hand out the ticket.

Absolutely! Here is where you will find a map of the convention center and the surrounding area to be able to navigate it more easily. 

Regular dogs are not permitted in the convention center. However, this does not apply to service and police dogs.